Shipping Policy

At mingkyuu, we work hard to get your order to you as quickly as possible. below you'll find everything you need to know about our shipping process.

order processing

all orders are processed within 1–3 business days after payment is confirmed. orders placed on weekends or public holidays will be processed on the next business day. you will receive a confirmation email with tracking information once your order has shipped.

during peak seasons or promotional periods, processing times may be slightly longer. we appreciate your patience and will always keep you updated on your order status.

shipping times

estimated delivery times vary depending on your location and selected shipping method. please note that these are estimates and may be affected by carrier delays, weather conditions, or peak seasons.

standard shipping: 5–10 business days
express shipping: 2–4 business days
international shipping: 10–20 business days

delivery times begin from the date your order is dispatched, not the date of purchase. once your package is with the carrier, delivery is subject to their schedules and conditions.

shipping rates

shipping rates are calculated at checkout based on your location and order weight. we occasionally offer free shipping promotions — keep an eye on our site and social channels for the latest deals. we strive to keep our shipping costs as reasonable as possible so more of your budget goes toward the pieces you love.

order tracking

once your order has been dispatched, you will receive an email containing your tracking number. you can use this to monitor your shipment in real time through the carrier's website. if you haven't received your tracking information within 5 business days of placing your order, please don't hesitate to contact us.

we recommend saving your tracking number until your order has been safely delivered.

lost or delayed packages

while we do our best to ensure timely delivery, mingkyuu is not responsible for delays caused by the carrier, customs clearance, or circumstances beyond our control. if your package appears to be lost, please contact us and we will do our best to assist you in resolving the issue.

in cases where a package is confirmed lost by the carrier, we will work with you to find the best resolution, whether that's a replacement or a refund.

incorrect address

please ensure your shipping address is correct before placing your order. mingkyuu is not responsible for orders delivered to an incorrect address provided by the customer. if you notice an error after placing your order, contact us as soon as possible and we will try our best to make the correction before your order is dispatched.

packaging

every mingkyuu order is carefully packed to ensure your items arrive in perfect condition. we take pride in our presentation — because unboxing your new pieces should feel just as exciting as wearing them.